Teknoser provides field services independent of brands in line with requests of customers across the nation owing to its field operation team, widespread service network and its team of experts.
Teknoser offers its professional service experience gained through the mission of “accepting and responding to customer demands as soon as possible“ at 65 service points in Turkey and Northern Cyprus. Over 400 staff, more than 200 vehicles, specialist technical service team equipped with mobile phones, palm terminal (PDA) and laptops offer their services in communication with the headquarters round the clock.
Field operation team is carrying out the all work flows and reporting system via a web-based application created through their own experiences. All work orders and flows may be followed up through internet.
Within scope of POS Field Installation Maintenance and Support Services, Teknoser offers solutions in following fields:
Teknoser offers its professional service experience gained through the mission of “accepting and responding to customer demands as soon as possible“ at 65 service points in Turkey and Northern Cyprus. Over 400 staff, more than 200 vehicles, specialist technical service team equipped with mobile phones, palm terminal (PDA) and laptops offer their services in communication with the headquarters round the clock.
Field operation team is carrying out the all work flows and reporting system via a web-based application created through their own experiences. All work orders and flows may be followed up through internet.
Within scope of POS Field Installation Maintenance and Support Services, Teknoser offers solutions in following fields:
POS Field Installation Maintenance Support Services
Single POS Field Services
Operation of a single bank/customer application via POS terminal is described as "Single POS". Teknoser offers over 550.000 Single POS devices field services regardless of brands. In odder to make sure that POS terminals are uninterruptedly operational, the company offers the following services;
Dial-up, IP, GSM/GPRS, Bluetooth, WiFi and ADSL POS terminals, IT products and infrastructures thereof are served within framework of service level undertakings.
- Installation
- Replacement of Faulty Device
- User Training
- Installation of New Versions of Software
- Distribution of Material
- Periodical Maintenance
- Stock Follow-up
- Installation of Terminal Information Changes
Dial-up, IP, GSM/GPRS, Bluetooth, WiFi and ADSL POS terminals, IT products and infrastructures thereof are served within framework of service level undertakings.
Common POS Field Services
Operation of more than one bank application is described as "Common POS". Teknoser Offers more than one institution and bank field (installation, training, failure follow-up, activation, inactivation, Distribution of material) and management services for operation via a single terminal without losing synchronization.
Institutions using common POS service are saving on investment costs and human resources. Owing to Common POS services where varying number and combinations of applications are supported, the most suitable conditions are offered without giving rise to a POS crowd at the member stores. Up to 8 different applications may be supported via the same POS terminal.
A single POS terminal operates instead of 8 different POS terminals. Common POS services have a lot more complicated structure than standard POS operations due to different operation standards of different banks, operation principles difference of more than one application at different combinations, special training needs, and infrastructure differences.
In this business field where consistency of service and quality requirement is so high, Teknoser is the leading company with over 100.000 POS terminals and over 200.000 POS applications.
Besides, Teknoser takes on the duty of independent service provider by matching common POS demands coming from all Banks to be included in system with the merchant details of the other banks to be included in partnership or checking whether data which came in matched-up form are available in another project.
Institutions using common POS service are saving on investment costs and human resources. Owing to Common POS services where varying number and combinations of applications are supported, the most suitable conditions are offered without giving rise to a POS crowd at the member stores. Up to 8 different applications may be supported via the same POS terminal.
A single POS terminal operates instead of 8 different POS terminals. Common POS services have a lot more complicated structure than standard POS operations due to different operation standards of different banks, operation principles difference of more than one application at different combinations, special training needs, and infrastructure differences.
In this business field where consistency of service and quality requirement is so high, Teknoser is the leading company with over 100.000 POS terminals and over 200.000 POS applications.
Besides, Teknoser takes on the duty of independent service provider by matching common POS demands coming from all Banks to be included in system with the merchant details of the other banks to be included in partnership or checking whether data which came in matched-up form are available in another project.
Betting Terminals Field Services
In order to make sure that betting terminals are used uninterruptedly, Teknoser provides the following services;
- Installation
- Replacement Faulty Device /Part
- User Training
- Installation of New Versions of Software
- Periodical Maintenance
- Stock Follow-up
Project Based Services
Teknoser has been successfully providing project field services for merchants and end users as determined by the customer. A project plan is created within scope of project services and more than 25.000 visits are carried out every month.
Within scope of Project Based Services, company offers following services;
Within scope of Project Based Services, company offers following services;
- Projects of installing up-to-date software and operating systems on entire or a portion of POS group
- Workplace or branch buy back projects as a result of inactive customer work
- Maintenance projects of the POS devices which are actively operating
- Paypass maintenance and activation projects
- Projects of integrating POS with cash-registers
- Projects of maintenance for betting terminals
- Workplace IP and ADSL infrastructure preparation and termination projects.
Merchandising Services
Teknoser has been successfully providing merchandising services aimed at end users across Turkey owing to its widespread service network. Within scope of merchandising services, more than 10.000 end users are reached and various merchandising applications are carried out.
Merchandising Services include the following;
Merchandising Services include the following;
- Distribution of P.O.P. materials related to product advertisement, promotion and campaigns, visible positioning and application of the same
- Carrying out surveys related to campaign or products
- Transferring information gained in the field during a study to the customers in the shortest time possible through the most effective means of reporting
- Services such as sales support activities (promotion/sample product distribution, product promotion)
- Hiring and training of employees with profiles complying with service quality standards
Metering Services
Teknoser has been carrying out the following transactions for the subscribers receiving power from low voltage in several cities of Turkey due to its widespread field service across the nation and expertise in field services:
- Reading of index at subscriber’s premises via palm computer /indexer
- Issuance of bill /bill notification and delivering the same to subscriber
- Counter and seal control as a part of transactions to determine status code
- Discovering those using power illicitly and improperly
- Updating of subscriber records and transmitting such data to computers of administration via GPRS
- Control of customer counters and seals
- Discovering those using power illicitly and improperly
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