Teknoser Call Center bears qualities that will make sure you accomplish your customer satisfaction targets in the shortest time possible owing to its flexible structure and project-based planning. We focus on decreased costs for you by increasing your operational efficiency owing to advanced technology and correct process planning.
Benefits Teknoser call center will offer to your company:
Service Benefit:
Benefits Teknoser call center will offer to your company:
- It increases your competition power
- It offers you information security and reporting at maximum level
- It saves you time owing to techniques developed against routine problems
- It enables operation performance to be monitored via a single source
- It enables you to carry out sales, demand, interaction and problem solution through a single source
- It frees you from obligation of investing in costly infrastructure of call center by yourself
- It assures saving on resources
- It assures a more sensitive customer approach with CRM
Service Benefit:
- Owing to call monitoring, performance evaluation programs being used by more than one industry which give rise to high costs for a single company, a chance of upbringing staff with a high level of knowledge and competence is born
- Owing to a team specializing independent of the industry in the field of call center, standard customer satisfaction and quality level of service are retained
- It is ensured that experiences gained from various industries are collected by a specialist team and are presented with equal professionalism and service quality
- It is ensured that different service options are used within desired time range and criteria
- It is ensured that a specialist team keeps pace with technological developments and a chance of owning such technologies with the best costs is assured
- In cases where downsizing and upsizing cannot be foreseen, you are given the chance of increasing your potential without investment
- It is ensured that initial investment risk is minimized
Technical Support
Teknoser Call Center has been prepared for support service via for all of your IT products, technical equipments and POS and Automatic Identification/Data Collection (OT/VT) devices regardless of brands within framework of service agreements to be concluded by your company (7x24, 5x8, 7x8 etc) thanks to our (MCSE, MCP certified)technical staff.
Our Call Center team is continually improved through periodical trainings and by keeping pace with the current technologies.
Our Call Center team is continually improved through periodical trainings and by keeping pace with the current technologies.
- The 1st, the 2nd and the 3rd Level Technical Support
- Pre-Sales Technical Support
- After Sales Technical Support
- Support for Product Usage
- Operating System Support
- General /Special Implementation Program Support
Tele Sales / Tele Marketing
Within scope of our Tele Sales/Tele Marketing services which focus on determination of requirements and offer a low cost sales channel, your target audience is informed about the products and an awareness is created. Sales and ordering transactions of the products and services aimed at requirements are carried out via phone.
- Determination of Qualified Customer Interest and Sales Opportunities
- Promotion and Cross Product Sales
- Customer Management
- Order Receiving by Phone
- Contract Renewal and Payment /Collection Follow-up Services
- Calls for Introducing Campaigns
- Customer Initiation and Retention
- Customer Re-initiation
- Market Studies
Costumer Services
All calls received from your customers are dealt with by our well-trained Customer Services Specialists in a professional manner, and answered, followed-up and reported within framework of pre-defined standards. Our target is increasing customer satisfaction, meeting, managing and reporting their needs and demands.
- Hot Line
- Customer Consumer Line
- Information Line
- Pre-Purchase Services
- Compliant Management
- Guide Services
- Product and Account Activation
- Membership Applications and Follow-up
- Information about Dealer/Branch Location
- Follow-up of Receivables
- Real Time Stock/Repair Status Notification
- Delivery and Order Status Inquiry
- Warranty Records and Demands
- Order Receiving and Processing
- Personnel Process and Procedure Support
- Brochure Demands
- Routing Services
Surveys
Surveys include surveying with customers and professionally reporting of such survey results through calls according to criteria in connection with customer, product, service or industries included in the list you transferred to us.
Campaign Call Services
Campaign Call Services include transmittance, advertisement and promoting new campaigns prepared by your company to end users and relative companies.
Data Updating
Data updating is combination, clearing, updating and classification of the industry information customer, product or industry details collected from various sources or transmitted to us in accordance with criteria demanded by you.
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